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SPHERE RELEASE NOTES V5.1.0.8

Unresolved Issues

22 Sphere v5.1.0.8 Release Notes

TECHNICAL SUPPORT TELEPHONE NUMBERS

Note: Your Sphere Certified Partner should be your first point-of-contact.

If you have a support agreement with Sphere Communications, please contact our

Technical Assistance Center at the following number(s):

• 1-888-774-3732 option 4 (toll-free in the United States)

• 1-847-793-9600 option 4 (outside the United States)

Note: You will need to provide the following information when contacting Sphere

Communications Technical Support:

• Your technical support certification level

• The appropriate part number and/or serial number for the device you are

referencing

• Your customer site setup information

• The version of Sphericall software your organization is using

Outlook Integration

1281 If a user saves an outlook contact before they have set the location setting (local area

code), they are unable to dial.

Workaround: Enter local area code then save contact, all contacts after that will work by

double clicking or right clicking.

1793 New Message envelope not cleared after listening to message.

3800 Outlook Contacts on Office 2000 or XP could show the wrong phone number.

Ref 3v3220

3807 Outlook contact popup doesn't work for outbound calls

3v2612

AudioCodes

1931 The Audiocodes gateways do not support conferencing and as a result cannot support

the Voice Mail Callback feature.

3478 AudioCodes SIP MG RFC3263 Implementation

3528 AudioCodes SIP MG doesn't always detect loop current (when large disconnects are

involved such as disconnecting the trunk in the order of seconds).

3567 AudioCodes SIP MG detects multiple digits.

ATI RGXXX

1313 If an RG user answers a call between the first and second ring, when caller id is sent,

the user will hear the FSK tone.

Web Services

System

Component

Ref Number Description & Workaround (if available)

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Sayson 480i Installationshandbuch Seite 22